Rivercruises in The Netherlands

Our Ease of Travel Guarantee

Accommodation, yachts, flights, transportation, excursions and package tours

We develop and sell tours and cruises through Hospitality Zaltbommel bv (travel in and from The Netherlands) and Mondi Reizen bv (travel outside of Europe). This concerns individual components, such as accommodation, yachts, flights, transportation, or excursions. These separate parts are offered and sold, for example through hotels, on behalf of Hospitality Zaltbommel bv, our local Destination Management Company. We also develop and sell package holidays, that are tours in which accommodations, yachts, flights, transport and excursions are offered and sold in composed packages. These package tours that we develop in and from the Netherlands and outside of Europe are offered and sold in the name and on behalf of Mondi Reizen bv, our tour operators.

EU regulations

In Europe (Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 applies on package travel and linked travel arrangements, amending Regulation (EC) No 2006/2004 and Directive 2011/83/ EU of the European Parliament and of the Council and repeating Council Directive 90/314/EEC). A travel company that offers package holidays within the EU is obliged to have insolvency cover.

Insolvency and calamity guarantee

Mondi Reizen BV is affiliated with the Stichting Garantiefonds Reisgelden (SGR). The guarantee coverage of the Calamity Fund also applies to all agreements with consumers who are resident in the Netherlands and those who are not resident in the Netherlands, but whose trip departs from the Netherlands; who have booked on the participant's Dutch (.nl) website; who have booked through the participant's Dutch call center; and who have booked through a Dutch retailer (physical location) or through a ZRA (mobile retailer) established in the Netherlands.

Ease of Travel Guarantee

The insolvency cover and calamity guarantee mean that for our package tours you are insured of a refund of the full travel sum paid by you in the event of bankruptcy, other insolvency and calamities.

Do you have any questions or would you like further information? Please feel free to contact us.